# 📦Shipping & Handling

<mark style="color:blue;">**When will my miners be delivered to my chosen address?**</mark>

We understand you’re excited to receive your miner and appreciate your patience. We’re currently in a beta distribution phase, sending a small batch for testing before the full rollout. Wider shipping is expected very soon, with exact timelines depending on manufacturing capacity and component availability.

<mark style="color:blue;">**Will you send the miners directly to my address?**</mark>

Yes. Mining equipment will be shipped directly to the address provided at the time of purchase. If you would like delivery to a different location, please update your delivery address through the website before shipping is arranged.

<mark style="color:blue;">**Where are the miners shipped from?**</mark>

All devices are being shipped from South Africa. Please keep this in mind when estimating delivery times for your location.

<mark style="color:blue;">**Are there any shipping restrictions?**</mark>

Yes. BlockDAG cannot ship devices to North Korea, Belarus, or Russia due to regulatory restrictions.

<mark style="color:blue;">**What happens if my product is faulty or if my shipment is lost?**</mark>

If your parcel is broken, defective, or missing, contact our support team at [https://blockdag.network/support
](https://blockdag.network/support). They will review your case and arrange either a replacement or a reshipment. Once confirmed, your product will be sent to you as quickly as possible.&#x20;