📦Shipping & Handling

When Will My Miners Be Delivered to My Chosen Address?

BlockDAG is gearing up for shipments from late 2024 to early 2025. Please note that specific timelines for international shipments are pending and may be adjusted based on manufacturing capacity and component availability.

Will You Send The Miners Directly to My Address?

Mining equipment will be shipped directly to your address when you purchase via the website. Contact the support to discuss the issue if you want it delivered elsewhere.

Would I Be Eligible for A Chargeback in Case of A Missed, Delayed, or Lost Shipment?

With BDAG’s Cancellation & Return Policy for BlockDAG Devices, users can claim returns, refunds and cancellations applicable to orders placed directly through BlockDAG or authorized dealers Globally. No refunds or exchanges will be issued for any reason other than broken, defective, or missing Products.

What are the replacement/reshipping processes for faulty products or lost Shipments?

If your parcel is broken, defective, or missing, contact our support team at support@blockdag.network. They will assist you further, and you'll receive your products soon.

Can I Return The Products for A Refund?

Returns are not accepted after the original shipping date. Refunds or exchanges will not be issued for any reason other than broken, defective, or missing products.

Last updated